Return Policy - Urban Jacketars
At Urban Jacketars, customer satisfaction is our priority. We strive to provide quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we offer a flexible return policy.
Returns and Exchanges:
- 30-Day Return Window: You have 30 days from the date of delivery to initiate a return or exchange.
- Customer-Paid Shipping: The cost of return shipping is the responsibility of the customer.
- No Restocking Fees: We do not charge any restocking fees for returns.
- Final Sale Items Excluded: Items marked as final sale are not eligible for returns or exchanges.
How to Return:
- Contact Our Support Team: Reach out to our customer service team at support@urbanjacketars.com to request a return authorization.
- Package Your Item: Ensure that your item is in its original condition, with all tags attached.
- Ship the Package: Use a trackable shipping service to send the item back to the address provided by our support team.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original method of payment within 5-7 business days.
For any additional questions or concerns, feel free to contact us at support@urbanjacketars.com.
Thank you for shopping with Urban Jacketars!